One in eight respondents to a February-March car-hire survey said they paid more than the price first quoted, a result bounded by the unrecovered sample, countries, weighting, and question wording rather than a rate for every rental customer. [1] [2]

That denominator follows the paper's earlier separation of EasyJet's fuel cost, fares, capacity, bookings, and passenger incidence, because a company charge and a customer's final cost are different records.

Goldcar scored 48%; 28% of its surveyed renters reported added charges, while nearly one-fifth waited at least 30 minutes, three distinct provider measures that should not be pooled or converted into proof that each extra was unauthorized. [2]

The Guardian's service guide cites a EUR30 after-midnight fee at Dublin airport and a GBP30.50 annual excess policy, examples that show why travelers must inspect timing, deposits, damage rules, and insurance terms without proving a listed charge was hidden, imposed under pressure, or unauthorized. [1]

The missing receipts are transaction-level quote-to-payment records, fee visibility, broker and insurer commissions, deposit releases, damage evidence, complaints, chargebacks, Section 75 outcomes, regulator action, refunds, and company responses across multiple rental seasons; until then, the evidence supports comparing the desk bill with the booking terms, not a universal accusation or promised remedy.

-- LUCIA VEGA, São Paulo